Terms and Conditions for the Supply of Goods and Services

These Terms and Conditions govern the supply of all Goods and Services provided by us to you.
We are: Mondeo Spares Limited (company registration number 0093131).
Our address is: 25 Lady Wallace Brae, Thaxton, BT28 3WN, Lisburn.
We can be contacted at: by post at the address given above;
by email – sales@mondeospares.co.uk ; or
by telephone – 02892 67 68 31.
You are: a purchaser of our Goods.

Please read the terms and conditions set out below carefully before opening an account and purchasing Goods. By opening an account, purchasing Goods from us or otherwise using this Website you agree to be bound by these terms and conditions (“Terms and Conditions”).

1. Definitions

(a) “Agreement” is a reference to these Terms and Conditions, any order form and payment instructions provided to you;

(b) “Consumer” means an individual who purchases Goods from us which are not intended for use in a business or trade;

(c) “the Customer”, “you”, “your” and “yours” are references to you the person purchasing any Goods from us;

(d) “Goods” means any vehicle part, product or item ordered by you from us;

(e) “Services” means the vehicle delivery, vehicle purchasing and/or injector re-conditioning services and other services that we may agree to provide to you from time to time;

(f) “Terms and Conditions” means the terms and conditions of supply set out in this document;

(g) “we”, “us” and “our” are references to Mondeo Spares Limited;

(h) “Website” is a reference to the website, www.mondeospares.co.uk  which is run and  operated by us and on which these Terms and Conditions are displayed.

2. Ordering

(a) Acceptance by us of any order placed by you will only take place when we notify you that your order has been accepted.

(b) Any contract for the supply of Goods and/or Services is between you and Mondeo Spares Limited.

(c) You agree to take particular care when providing us with your payment details and you warrant that these details are accurate and complete at the time of ordering. You agree to take particular care when providing address information at the time of ordering. No liability is accepted for orders where delivery information is incorrect, incomplete or misleading.

(d) You must check that the order meets your requirements and that the quantity and specifications of the Goods meet your requirements.

(e) Where we accept credit or debit cards, you also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.

3. Prices and Payment

a. The total price for Goods and Services ordered, including delivery charges, will be confirmed to you when you place your order.

b. Full payment must be made for all Goods or Services at the time of placing your order by one of the methods displayed on our Website.

4. Selling Your Car

i) If you are interested in selling your car to us you should contact us either by telephone or via the Website. We will require you to provide as much information about the vehicle as possible including the registration details and the condition of the vehicle. From this information we will provide a price to you, subject to the vehicle meeting the description applied to it.  The price is valid for 14 days.

ii) All prices quoted are in pounds sterling and are inclusive of value added tax where applicable. You are responsible for the disclosure and payment of any duties or other taxes which may apply.

b) We will contact you to agree a suitable date and time for collection of the vehicle. Upon collection you must ensure that the vehicle registration documents (V5 Form) are handed to the driver. If you do not have the registration documents we will not be able to complete the purchase of the vehicle. The vehicle must also be clear of any other objects as we cannot accept these.

c) It is the registered keepers responsibility to advise DVLA of the sale of the vehicle. Failure to do this will result in a fine. You should notify DVLA using the appropriate section of the registration document or certificate. The section you use will depend on the type of document you hold.

d) Provided we receive the relevant registration documentation and the vehicle is in the condition which you described to us when you made your offer we will pay you the agreed purchase price for the vehicle upon collection.

e) When selling the vehicle to us you make the following warranties to us:

i) all the information supplied during the on-line valuation process is accurate and true;

ii) the vehicle is not subject to undisclosed finance;

iii) save where otherwise disclosed to us, to the best of your knowledge and belief, the vehicle has not been an
insurance write-off or involved in any other serious accident that required substantial remedial repairs;

iv) the mileage reading on the vehicle is true and accurate and that the odometer has not, to the best of his knowledge and belief, been tampered with;

v) you are the legal owner of the vehicle, you have the right to transfer the full unencumbered legal title and full ownership of the vehicle to us; and

5. Car Delivery Service

a) If you are interested in having your car collected by us and delivered to a specific location you should contact us either by telephone or via the Website. We will require details of the pick-up location of the vehicle, delivery point, required date of collection together with the size and make of the vehicle. Once we have these details we will provide you with a quote for the service. If you decide to accept the quote you must confirm this via sales@mondeospares.co.uk The price is valid for acceptance by you for 14 days, we will confirm the collection and it details via email.  In the event of cancellation of this service we will recover any costs incurred by us as a result of the failed collection.

b) Full payment must be made to us prior to collecting the vehicle.

c) You warrant that when instructing us to collect a vehicle that you are with full authority to instruct us.

d) On the agreed date we will collect the vehicle from you. Please ensure that either you or a duly authorised representative is in attendance when we collect the vehicle and that adequate access arrangements are in place. If, due to no fault of our own, we are unable to access and collect the vehicle at the appointed time and date we will charge a fee to recoup the costs we have incurred. In these cases you will need to contact us to arrange an alternative date and time for collection.

6. Delivery

a) Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering. Time is not of the essence for delivery of any Goods under this Agreement.

b) All risk in the Goods shall pass to you upon delivery.

c) If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods (with the exception of cancelled orders) shall be your responsibility and you shall indemnify us in full for such cost.

d) You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access, are in place for the safe delivery of the Goods.

e) You must check the order confirmation email for tracking information relating to the Goods and contact us to establish the delivery time if the Goods have not been delivered on time. You must notify us immediately if the Goods have not been delivered or if there has been a partial delivery of the Goods only. Any missing items should be listed and notified to us.

f) Incomplete orders must be notified to us as soon as possible following delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

g) Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.

h) Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.

7. Cancellation and Returns

a) You must notify us with 7 days of receiving the goods if you decide to cancel your order, preferably by email at sales@mondeospares.co.uk and quote your order number.  A returns number will be provided for you to use when returning the goods.  The time limit for notification of cancellation is 7 working days following receipt by you of the goods.  We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the goods may have already been dispatched. Should the goods be returned to us in a used state or unsatisfactory condition then a claim will be made against you for failure to take reasonable care of the goods.

b) Once we have heard from you that you wish to cancel you order within the stipulated time period we will refund  or re-credit your debit or credit card with the full amount within 30 days which includes the initial deliver charge (where applicable) which you paid for the delivery of the goods.

c) You must ensure that when returning the goods they are packed adequately and returned with a reputable courier.  The cost of the return must be met by you.

d) Goods that are custom built to your specification may not be cancelled by you.

e) We will only offer a refund within 7 days of you recieving a part.  After this period we can only supply a replacement.  If a replacement is not available a refund will then be issued.

8. Returns

a) Replacement goods, refunds or re-credits will be issued within 30 days.

b) All goods returned to us must be adequately packaged and returned to Customer Returns Department, 25 Lady Wallace Brae, Thaxton, BT28 3WN, Lisburn.  To post your part  back to us you can use the link below to print out your free postage returns slip.

c) If you are returning goods to us due to them being incorrect, damaged or you are unhappy with the quality we would request that you send us a photo of the part to our returns department at returns@mondeospares.co.uk to show the damage or area of the part that you are unhappy with.

d)  If you are unable to print out your returns label we are happy to send you one in the post.  Just contact us with your address.

e) The free post label available on our website is for incorrect, faulty and unsatisfactory goods only, if you are returning the part because you want to cancel your order then the cost of the postage must by paid for by you.

f) If we decide to accept non-faulty goods which are returned outside the cancellation period then we will apply a re-stocking charge of 20% of the value of the goods to be returned.

9. Damage in Transit

a) You must notify us as soon as you can if Goods are found to be damaged upon delivery. You must make these Goods available for inspection.

10. Title

a) Title to Goods which have been returned to us under Returns Policy and in respect of which we have provided a substitute or paid a refund will transfer to us upon despatch of a replacement or the date of the refund as appropriate.

11. Obligations

a) Where we agree to provide Services to you, we agree to perform such Service with reasonable skill and care.

b) Turnaround times and timing for completion of the Service are intended as a guide only and we cannot be held liable for any delays or where the Service takes longer than anticipated.

c) Other than in the case of a repair service, all products to be serviced must be free from physical and electrical damage and modifications which are not in accordance with the manufacturer’s guidelines.

d) The repair service is subject to the availability of parts and is only available if the product has not suffered excessive physical or electrical damage and is free from modifications (other than modifications detailed in the literature supplied with the product). Any instructions set out in the repair information/questionnaire supplied with the product must be adhered to.

e) We will pass on to you the benefit of any manufacturer warranty which is provided with the Goods and no other warranty is hereby expressed or implied in respect of the Goods.

12. Limitation of Liability

a) We shall not be held liable for any failure or delay in delivering Goods or providing Services where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties which shall include, but is not limited to, any labour strikes, bad weather conditions, fires, governmental actions, war or terrorist acts.

13. Your Information

a) Where we have requested information from you to provide the Goods or Services, you agree to provide us with accurate and complete information.

b) You authorise us to use, store or otherwise process your personal information in order to provide the Goods or Services to you and for marketing purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to third parties from time to time where this is required by law or in order to provide the Goods or Services to you.

c) You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

d) All personal data is stored and managed in accordance with our Privacy Policy https://www.mondeospares.co.uk/privacy-policy.

14. Complaints about our Service

a) We hope that you will not have any complaints about our Services however if you do have an issue please contact us at sales@mondeospares.co.uk  and we will do our best to respond within 5 business days.

15. Waranty

a) All parts are supplied with a minimum warranty of 3 months unless stated otherwise.

b) Warranty covers part(s) only and it does not cover labour associated costs of any kind.

16. General

a) We may assign, subcontract or novate any part or parts of our rights and obligations under these Terms and Conditions and this Agreement without your consent or any requirement to notify you.

b) We reserve the right to cancel or reduce any order which may have been accepted by us where, due to circumstances beyond our control it is not possible to deliver the Goods.

c) If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.

d) These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of England and Wales. The parties hereto submit to the exclusive jurisdiction of the courts of England and Wales.

e) No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.

f) It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.